Is it safe to order online?
Yes, we are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Credit card transactions are made on a third party website, Shopifty Pay, reputable credit card processing company. Customer information is only stored on our secure database and not used for anything other than authorised promotions or internal reference.
Can I pick up my order?
Sorry we do not have a retail store or location that you can collect goods from. We therefore ship all orders via courier direct to your door.
Do you ship overseas?
Yes, we do! Please send us an enquiry through our website or email us firstname.lastname@example.org for the item you are after and tell us where you are. We will quote you a price ASAP.
How do I know my order has been received?
Once you’ve completed your online order you will receive an order confirmation e-mail. Please check this carefully to ensure all your details are correct. If any details are incorrect please contact us at email@example.com
If you don’t receive an order confirmation e-mail from us within 24 hours of placing your order check your Junk folder in case our emails are going there. We may also have the incorrect email address registered with your name. Please check your account details to ensure your e-mail address has been entered correctly.
If you still cannot see why you haven’t received one please e-mail firstname.lastname@example.org and we’ll sort it out for you.
What Courier Providers do you use?
We use New Zealand Couriers, Post Haste and Fastways to deliver all New Zealand orders.
How long will it take for my order to arrive?
1-2 working days for small items and 1-3 working days for bigger items (such as exhaust, intercoolers, radiators etc)
Please note that these are estimate delivery dates and are working days. Delivery time is measured from when your order is dispatched and do not include any hold ups that may occur due to local custom procedures. Orders are dispatched two times everyday from Monday to Friday.
Is there a delivery fee?
We offer FREE shipping in New Zealand on "Almost" everything. Only the very large/heavy products incur a shipping fee. This applies in situations where we would lose money if we sent it. For example sending a roof box to the north island costs us around $100 (yes, we've had this situation).
Can I use a PO Box for my delivery address?
We are unable to deliver directly to PO Box addresses, as a signature is required on delivery.
Will I have to pay for the return shipping?
Yes. Shipping fee is not refundable and it is a buyer's responsibility to send the item back. We are not responsible for the loss or delay of packages being returned and suggest using a shipping service that provides a tracking number and insurance.
I have received the wrong item in my order, what should I do?
If you receive an incorrect product, please contact email@example.com straight away with your name and order number so that we can resolve this for you.
I have received something faulty, what should I do?
If you receive a faulty item please contact firstname.lastname@example.org with your name, order number and as many details as possible. We will resolve any issues with faulty items as quickly as we can.
What happens if over time my item becomes faulty?
We have a 90 day return policy for any faulty items. If you believe your item is faulty, please contact email@example.com for further assistance. Please provide your order number and clearly explain the fault. If possible include a photograph so that we can quickly assess it. We will deem the item faulty at our discretion. If the item has been misused, or the care instructions have not been followed you will not be eligible to claim the item as faulty.